At Caledonian Residential Letting we embrace change and are constantly challenging tradition because we have a strong desire to improve the way our industry operates. By offering a complete suite of letting services, we ensure that we meet our clients’ every need and will guide them throughout their letting journey. We are passionate about delivering exceptional client experiences and continually challenge our team to exceed expectations. We promote feedback from all our clients to help us deliver a better experience.
Our website gives access to all our current available properties and our NEWS feature keeps you up to date with the most current market information. We believe that access to the best and most timely information can dramatically shape our decisions. Our clients’ need a trusted resource that can separate signal from noise and help them navigate the complex process that letting has become. With our extensive knowledge in every aspect of the field, and fuelled by consumer research and insights, we are the go-to source for information and education.
As committed to growth and innovation as we are to our clients, we have launched our exceptional client reporting system with log in feature that facilitates open communication with our clients and allows them to view current and historic statements along with monthly management reports, providing real time information on rent collected, arrears, lease status, safety certificate due dates, maintenance preferences, on going maintenance updates and viewer feedback from advertised properties. Our clients have access to this information 24/7, 365 days a year.
Our centralised Property Management Centre is based in Glasgow City Centre and provides administration support to our Portfolio Managers throughout Scotland. Phone lines are open from 8am-8pm, 7 days a week and we also operate an out of hour’s emergency service. Every client has access to their dedicated Portfolio Manager via their mobile phone and email and can contact them out with business hours should the need arise.
Properties are advertised on Rightmove.co.uk as well as our own website, highly visible TO LET boards and social media platforms.
Company processes and procedures are set to follow guidelines set out by our membership to regulatory bodies such as The Lettings Ombudsman, The Council of Letting Agents (CLA) and The Scottish Association of Landlords (SAL). Our staff are qualified and hold membership with The Association of Residential Letting Agents (ARLA) and The Association of Professional Inventory Providers (APIP). All our deposits are lodged with Safe Deposits Scotland and we hold Professional Indemnity Insurance.
In addition, through our strategic acquisition plan, Caledonian Residential Letting’s network now extends to letting and managing property in over 11 areas throughout Scotland.
We anticipate continuing on the acquisition trail this year.